Account access
Get help with login issues, password resets, email verification, profile access, and account security.
Help & support
Support for every step.
Find the right place to get help with your account, profile, membership, payments, privacy or safety.
Support topics
What can we help with?
Choose the area closest to your question so the team can respond with the right context.
Profile review
Understand approval steps, British citizenship proof, profile updates, and what to do if your review is pending.
Membership and payments
Find support for membership access, Stripe payments, receipts, credits, failed payments, and refund questions.
Privacy and photos
Learn how photo visibility, private photo requests, profile privacy, and member-only access are handled.
Safety concerns
Report suspicious behaviour, pressure, misuse, inaccurate profile details, or anything that feels uncomfortable.
Introductions
Ask about interest requests, favourites, match suggestions, and admin-reviewed introduction support.
Quick links
Go straight to the right page.
These pages cover the most common support routes for members and families.
Need personal help?
Send a private support request.
Use the email address linked to your account and include any relevant payment, profile, or request details.
Private supportReviewed by the teamClear next steps