Refund Policy

Overview

Rishta Connect offers a private, admin-reviewed matchmaking service for serious marriage introductions. Registration and profile setup are free. Paid membership and credit packs unlock member-only features after payment and, where required, admin approval.

This policy explains when a refund may be available, when a payment is normally non-refundable, and how to contact us if something has gone wrong.

Payments covered by this policy

This policy applies to Rishta Connect membership payments, additional interest credit packs, and additional photo request credit packs purchased through the platform.

Payments are processed securely by Stripe. Rishta Connect does not store your full card number or bank card security details.

When a refund may be approved

A refund may be approved if you were charged in error, paid twice for the same purchase, or experienced a technical issue that prevented access to paid features and we could not reasonably resolve it.

A refund may also be considered if your profile is declined before you have used any paid member features, such as browsing with full access, saving favourites, sending interest requests, requesting private photos, using credits, or receiving admin-reviewed introduction support.

Each request is reviewed fairly against your payment record, account activity, approval status and whether paid features or credits have already been used.

When payments are normally non-refundable

Membership and credit payments are normally non-refundable once paid features have been accessed or credits have been used. This includes full member browsing, saving favourites, sending or receiving interest requests, requesting private photos, accessing request inboxes, viewing match suggestions, or receiving admin-supported introductions.

Refunds are also normally unavailable where access is restricted because you breached platform rules, provided misleading information, failed eligibility checks, attempted to misuse the service, or acted in a way that could compromise member safety.

Changing your mind, finding a match elsewhere, not receiving a particular outcome, or deciding not to continue using the platform does not automatically make a payment refundable.

Credit packs and unused credits

Paid membership and additional purchases may include interest credits and photo request credits. Credits have no cash value and cannot be transferred to another account.

Unused credits are not normally refunded separately once a membership or credit pack has been activated, unless the original purchase itself qualifies for a refund under this policy.

Profile approval and eligibility

Profile approval is required for full access to member features. British citizenship proof may be required before approval. If your profile is pending review after payment, your access may remain limited until the review is complete.

If your profile is declined before paid features are used, you may contact support to request a review of your payment. If your profile is suspended or rejected due to inaccurate information, policy breaches, or safety concerns, a refund may be refused.

How refunds are processed

Approved refunds are returned to the original payment method where possible. Once we process a refund, your bank, card provider or wallet provider may take additional time to show the funds in your account.

Refund timing can vary by payment method and financial institution. We cannot control bank processing times after the refund has been issued through Stripe.

How to request a refund

Contact support with the email address linked to your account, the payment date, the amount paid, any transaction reference or receipt if available, and a clear explanation of why you are requesting a refund.

Please do not include full card numbers or sensitive bank details in your message. We will review your request and may ask for further information before making a decision.

Chargebacks and payment disputes

If you raise a chargeback or payment dispute with your bank or card provider, we may need to pause account access while the payment provider reviews the dispute.

Where possible, contact us first so we can investigate the issue and try to resolve it quickly.

Changes to this policy

We may update this refund policy from time to time to reflect changes to our service, payment process or legal obligations. The latest version will be shown on this page with the updated date.